Privacy Policy

1. Who We Are

We ("we", "us", "our") are a professional cleaning company based in London. We are the data controller responsible for your personal data.

2. Information We Collect

We may collect the following personal data:

• Name, email address, phone number (when you contact us or book a service)
• Address and property details (to provide cleaning services)
• Payment information (processed securely via our payment provider)
• Website usage data via cookies (see Section 6)
• IP address and browser information for security purposes

3. How We Use Your Data

We use your personal data to:

• Provide and manage our cleaning services
• Respond to your enquiries and requests
• Send service confirmations and updates
• Process payments and maintain accounts
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal grounds: performance of a contract (when you book a service), legitimate interests (to improve our services), consent (for marketing communications and cookies), and legal obligations (tax and regulatory requirements).

5. Data Sharing

We do not sell your personal data. We may share it with trusted third parties such as payment processors, IT service providers, and analytics platforms (e.g. Google Analytics) solely to operate our business. All third parties are required to protect your data in accordance with applicable law.

6. Cookies

Our website uses cookies to:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (Google Analytics)
• Advertising cookies: Used to deliver relevant ads via Google Ads

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically for a period of 6 years after your last interaction with us, in line with UK statutory requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

9. Contact Us

To exercise your rights, contact us at info@expertcleannow.co.uk.

If you have questions about this Privacy Policy, contact our Data Protection Officer at:

Email: info@expertcleannow.co.uk

Phone: 07747 244281

10. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.